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Terms of Service

Effective Date: February 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Paid It invoicing platform ("Platform"), a product of WeMakeSites (Pty) Ltd (Registration Number: 2025/527655/07) ("we", "us", "our"), including all associated websites, applications, and services. By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.

2. Service Provider Details

In compliance with Section 43(1) of the Electronic Communications and Transactions Act, 25 of 2002 (ECTA), the following information is provided:

  • Legal Entity: WeMakeSites (Pty) Ltd
  • Registration Number: 2025/527655/07
  • Registered with: Companies and Intellectual Property Commission (CIPC)
  • Product: Paid It (a product of WeMakeSites (Pty) Ltd)
  • Physical Address: 1219 Mokale Dr, Unit 7, Mmabatho, Mahikeng, North West, South Africa
  • Address for Service of Legal Documents: 1219 Mokale Dr, Unit 7, Mmabatho, Mahikeng, North West, South Africa
  • Email: paidit@wemakesites.co.za
  • Website: https://paidit.co.za

Paid It is a product of WeMakeSites (Pty) Ltd, a web development agency registered in the Republic of South Africa under registration number 2025/527655/07. WeMakeSites (Pty) Ltd operates multiple digital products and services, of which Paid It is one.

3. Definitions

  • "Platform" refers to the Paid It web application, mobile application, and all related services.
  • "User" or "you" refers to any individual or juristic person who creates an account on the Platform.
  • "Organisation" refers to the business entity that the User registers on the Platform.
  • "Subscription" refers to the paid plan selected by the User for access to premium features.
  • "Content" refers to all data, invoices, quotes, client information, and other materials created or uploaded by the User through the Platform.

4. Account Registration

To use the Platform, you must create an account and provide accurate, complete, and up-to-date information. You are responsible for:

  • Maintaining the accuracy of your account and business information
  • Keeping your login credentials secure and confidential
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorised use of your account or any security breach

Each free-tier account is limited to one Organisation. In accordance with ECTA Section 43(2), during the registration process you will have the opportunity to review your information, correct any errors, and withdraw from the process before finalising your account.

5. Subscription Plans and Pricing

In compliance with ECTA Section 43(1)(i), the following subscription plans are available:

  • Free (R0/month): Up to 5 invoices per month, up to 3 clients, basic invoicing features. No additional fees or charges apply.
  • Starter (R99/month incl. VAT): Increased invoicing limits, email and WhatsApp delivery, payment tracking, and AI-powered features.
  • Pro (R249/month incl. VAT): Unlimited invoicing, priority support, advanced reporting, and all premium features.

All prices are quoted in South African Rand (ZAR) and include VAT at 15%. There are no additional fees, transaction costs, or hidden charges beyond the stated subscription price. We reserve the right to change our pricing with at least 30 days' written notice to you via email. Price changes will take effect at the start of your next billing cycle following the notice period.

6. Payment Terms and Security

In compliance with ECTA Section 43(1)(j) and (p), payments are processed securely through Paystack South Africa (Pty) Ltd, a payment service provider licensed by the Payments Association of South Africa (PASA). We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard)
  • Instant EFT

Paystack is PCI DSS Level 1 compliant, which is the highest level of payment security certification. Your payment card data is processed directly by Paystack and is never stored on, or accessible from, our servers. In accordance with ECTA Section 43(5), we use a payment system that is sufficiently secure with reference to accepted technological standards.

Subscriptions are billed monthly and auto-renew on the same date each month. If a payment fails, you will have a 3-day grace period to update your payment method. If payment is not received within the grace period, your account will be suspended and access to paid features will be restricted until payment is resolved. Where Paid It uses Paystack split payments to process payments from your clients, funds are split and disbursed to your designated bank account via Paystack in accordance with Paystack's terms of service.

7. Free Trial

New users are eligible for a 14-day free trial of Starter plan features. No credit card is required to start the trial. At the end of the trial period, your account will automatically revert to the Free tier unless you choose to subscribe to a paid plan. You will not be charged during or after the trial unless you actively subscribe.

8. Subscription Term, Cancellation, and Refunds

In compliance with ECTA Section 43(1)(q) and (n):

  • Subscription Term: Paid subscriptions are billed on a monthly basis. There is no fixed-term lock-in period. Your subscription continues month-to-month until cancelled.
  • Cancellation: You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period, and you will continue to have access to paid features until then.
  • Refunds: No refunds are provided for partial months or unused portions of a billing period. This does not affect any rights you may have under the Consumer Protection Act or ECTA Section 44 (see Section 15 below).
  • Data After Cancellation: After cancellation, your data will be retained for 30 days. During this period, you may reactivate your account and recover your data. After 30 days, your data will be permanently deleted, except for records we are legally required to retain under the Tax Administration Act, 28 of 2011 (Section 29) and the Companies Act, 71 of 2008 (see our Privacy Policy for retention periods).

9. Acceptable Use

You agree not to use the Platform to:

  • Create or send fraudulent, misleading, or fictitious invoices
  • Engage in any unlawful, fraudulent, or deceptive activity
  • Circumvent usage limits, access controls, or security measures
  • Reverse engineer, decompile, or disassemble any part of the Platform
  • Interfere with or disrupt the integrity or performance of the Platform
  • Attempt to gain unauthorised access to other users' accounts or data
  • Use the Platform in any manner that could damage, disable, or impair the service
  • Send unsolicited or spam messages via the Platform's WhatsApp or email delivery features

We reserve the right to suspend or terminate your account if you violate these acceptable use terms, with notice to you where reasonably practicable.

10. WhatsApp Messaging Obligations

When using the Platform's WhatsApp delivery features to send invoices, quotes, or other messages to your clients, you represent and warrant that:

  • You have obtained the necessary consent from your clients to receive messages via WhatsApp, as required by POPIA Section 11 and the WhatsApp Business Policy
  • You will not use WhatsApp delivery features to send unsolicited marketing messages
  • You are solely responsible for ensuring compliance with applicable laws regarding electronic communications to your clients

WhatsApp messages are delivered via the Meta WhatsApp Business API. Message content is processed by Meta Platforms, Inc. in the United States. See our Privacy Policy for details on cross-border data transfers.

11. AI-Powered Features

The Platform includes optional AI-powered features (such as invoice assistance and smart suggestions) provided through OpenAI's API. You acknowledge that:

  • AI features are assistive tools only — all suggestions require your review and approval before being applied
  • We do not guarantee the accuracy, completeness, or suitability of AI-generated content
  • You are solely responsible for verifying and approving any AI-generated suggestions before use
  • Invoice data submitted to AI features is processed by OpenAI in the United States (see our Privacy Policy for details)

12. Intellectual Property

WeMakeSites (Pty) Ltd and its licensors retain all rights, title, and interest in and to the Platform, including all software, design, trademarks, logos, and other intellectual property. The Paid It name and logo are trademarks of WeMakeSites (Pty) Ltd. You may not copy, modify, distribute, or create derivative works based on the Platform without our prior written consent.

You retain full ownership of your business data and Content that you create or upload through the Platform. By using the Platform, you grant us a limited licence to process your Content solely for the purpose of providing the services described in these Terms.

13. Data, SARS Compliance, and Record Keeping

The Platform is designed to help you generate invoices that facilitate compliance with SARS requirements for valid tax invoices as set out in Section 20 of the Value-Added Tax Act, 89 of 1991. However:

  • Paid It is not a registered tax practitioner and does not provide tax, accounting, or legal advice
  • You are solely responsible for the accuracy of your business information, VAT registration number, tax details, and invoice content
  • Paid It does not verify or validate the accuracy of the information you provide
  • Paid It does not file tax returns or interact with SARS on your behalf
  • We recommend that you consult with a registered tax practitioner for guidance on your specific tax obligations

In accordance with Section 29 of the Tax Administration Act, 28 of 2011, you are required to retain your financial records (including invoices) for a minimum of 5 years from the date of submission of the relevant tax return. While Paid It stores your invoice data electronically, we recommend that you maintain your own backup copies. We do not guarantee indefinite storage of your data beyond the retention periods described in our Terms and Privacy Policy.

14. Third-Party Services

The Platform integrates with the following third-party services to provide its functionality:

  • Paystack South Africa (Pty) Ltd — for processing subscription and invoice payments (PCI DSS compliant, PASA-licensed)
  • WhatsApp (Meta Platforms, Inc.) — for delivering invoices and quotes via WhatsApp
  • Resend — for delivering invoices, quotes, and notifications via email
  • OpenAI — for AI-powered invoice assistance features
  • Supabase — for database hosting and authentication
  • Vercel — for application hosting

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices or policies of third-party service providers, except to the extent that we are required to ensure their compliance with data protection obligations under POPIA Section 21.

15. Cooling-Off Period

In accordance with Section 44 of the Electronic Communications and Transactions Act, 25 of 2002 (ECTA), you have the right to cancel an electronic transaction without reason or penalty within 7 days of the conclusion of the agreement. However, Section 44(4)(b) of ECTA provides that this cooling-off period does not apply to services that have begun with the consumer's consent before the end of the cooling-off period.

By subscribing and using the Platform, you consent to the immediate commencement of the service. You acknowledge that by beginning to use the paid features of the Platform, you waive your right to cancel under Section 44 of ECTA for that billing period. This does not affect your right to cancel your subscription going forward at any time as described in Section 8 above.

16. Consumer Protection Act

The Consumer Protection Act, 68 of 2008 (CPA) applies to natural persons and juristic persons with an annual turnover or asset value below the threshold of R2,000,000 as prescribed by the Minister (Government Gazette No. 34181). Where the CPA applies to you:

  • Nothing in these Terms is intended to limit or exclude any rights you may have under the CPA. In the event of any conflict between these Terms and the CPA, the CPA shall prevail.
  • These Terms are drafted in plain language as required by CPA Section 22.
  • Any provisions that limit our liability or impose obligations on you are drawn to your attention in accordance with CPA Section 49 (see Section 17 below).

17. Limitation of Liability

IMPORTANT NOTICE — Please read this section carefully. In terms of Section 49 of the Consumer Protection Act, 68 of 2008, the following provisions limit our liability and impose certain assumptions of risk on you.

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law (and subject to any non-excludable rights under the CPA), WeMakeSites (Pty) Ltd shall not be liable for:

  • Any tax penalties, fines, or assessments arising from errors in your invoices or tax information — you are solely responsible for the accuracy of your tax documents
  • Any loss of business, revenue, profits, data, or goodwill
  • Any indirect, incidental, special, or consequential damages
  • Failures, outages, or errors caused by third-party service providers
  • Any damages arising from unauthorised access to your account due to your failure to keep credentials secure

Our maximum aggregate liability to you for any claims arising out of or related to these Terms or the Platform shall not exceed the total amount of fees you have paid to us in the 12 months immediately preceding the claim. Nothing in these Terms excludes liability for fraud, gross negligence, or any liability that cannot be excluded by law.

18. Dispute Resolution

In compliance with ECTA Section 43(1)(o), in the event of a dispute arising out of or in connection with these Terms:

  • Step 1 — Direct Resolution: You agree to first contact us at paidit@wemakesites.co.za to attempt to resolve the dispute informally. We will endeavour to respond within 10 business days.
  • Step 2 — Mediation: If the dispute is not resolved within 30 days of your initial contact, either party may refer the matter to mediation in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA).
  • Step 3 — Legal Proceedings: If mediation is unsuccessful, either party may institute legal proceedings in the courts of the Republic of South Africa.

Where the Consumer Protection Act applies to you, you may also refer disputes to the National Consumer Commission or the relevant consumer court or ombud.

19. Service Availability

In compliance with ECTA Section 43(1)(l), we target 99.9% uptime for the Platform. However, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We are not liable for service interruptions caused by circumstances beyond our reasonable control, including but not limited to internet outages, third-party service failures, natural disasters, or government actions.

20. Amendments

We may amend these Terms from time to time. For material changes, we will provide at least 30 days' written notice via email to the address associated with your account. The updated Terms will be posted on this page with a revised effective date. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and cancel your subscription. For material changes, we may require you to re-acknowledge the updated Terms before continuing to use the Platform.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, including but not limited to the Electronic Communications and Transactions Act (25 of 2002), the Consumer Protection Act (68 of 2008), and the Protection of Personal Information Act (4 of 2013). Any disputes arising out of or in connection with these Terms shall be subject to the dispute resolution process described in Section 18 above, and ultimately to the jurisdiction of the courts of the Republic of South Africa.

22. Contact

If you have any questions about these Terms, please contact us:

  • Legal Entity: WeMakeSites (Pty) Ltd (Reg: 2025/527655/07)
  • Email: paidit@wemakesites.co.za
  • Address: 1219 Mokale Dr, Unit 7, Mmabatho, Mahikeng, North West, South Africa
  • Website: https://wemakesites.co.za